Returns

Return Eligibility

• Return Period: You can return items within 15 days of delivery. After 15 days, each return is subject to approval and will only be eligible either for a store credit, which can be utilized anytime online, or a coupon percentage towards a future purchase.
• Return Shipping Charges: As a valued customer, you are responsible for the return shipping charges.
• Non-Returnable Items: Accessories, bags, blouses, footwear, sarees with stitched blouses, pre-stitched sarees, unstitched sarees with fall & pico, as well as customized and personalized products.
• Specific Return Terms: Refer to the product page for specific return terms for other items.
• Non-Refundable Charges: Petticoat, fall & pico and pre-draping charges are non-refundable.
• Return Conditions: Returns are not accepted for items that are damaged, defective, or significantly different from the online description.
• Approval: All returns are subject to approval.

How to Return a Product

• Contact Us: Reach out to us on WhatsApp at +91 9920012474 or email us at info@kalkifashion.com.
• Reverse Shipment: Please read through the return steps carefully.
  • Pack the product in a box or bag.
  • While sending it, please mention it as a return parcel.
  • Return Address:
    Company Name - Kalki Fashion Pvt. Ltd (please send your return under this company name).
    Address Line 1 - Kalki Fashion Pvt. Ltd,
    1st and 2nd floor, Sonal kamal Building,
    Address Line 2 - opp-Dhantak plaza, Marol Makwana Road, Marol
    City - Mumbai
    State - Maharashtra
    Postcode - 400059
    Country - INDIA
    Contact no.: +91 7045955784
  • The only costs you’ll need to cover are the shipping fees and any applicable customs charges for sending your item back to us.
  • Once you’ve shipped your return, please share the tracking details and the courier name with us. This helps us keep an eye on your package and process your refund quickly.

Shipping and Return Charges

• Customer Responsibility: You are responsible for the return shipping charges and selecting the courier services.

Refund Process

• Return request within 15 days of delivery: Once your product reaches our returns hub and our team has completed a successful quality check, we’ll promptly issue your refund back to your original payment method
• Return request after 15 days of delivery: Once your product reaches our returns hub and our team has completed a successful quality check, we’ll promptly issue the store credit or the coupon percentage as agreed upon by you.
• Notification: Notify us with the tracking number over email once the product is shipped.
• Processing Time: Once the product is received and passes Quality Check.

Return & Cancellation

• Returns: You can place return request within 15 days of delivery.
• Cancellations: Order cancellations are accepted within 24 hours of placing the order.

Alteration Services with KALKI Express

KALKI Express offers exclusive alteration services in the UK.

• Global Accessibility: Access our alteration services across the United Kingdom.
• Online Request: Initiate alterations by contacting us at +44 (20) 7193 0887.
• Efficient Process: Our CRM team will help you locate the nearest KALKI Express and guide you through the alteration process.
• Tailored Alteration: Personalized alterations ensure a perfect fit.
• Simplified Couriering: Courier your outfit to the designated KALKI Express Shop for hassle-free alterations.
• Professional Services: Trust our skilled professionals for high-quality alterations on various fabrics and styles.
• Timely Turnaround: Enjoy swift alterations with a reasonable timeframe.
• Cost Savings: Alterations within the UK save time and costs, avoiding the need to send your outfit back to India.
• Stay Updated: Receive updates throughout the alteration process, from request to delivery.