Returns

Return Eligibility

• Return Period: You can return items within 15 days of delivery.
• Return Shipping Charges: As a valued customer, you are responsible for the return shipping charges.
• Non-Returnable Items: Accessories, bags, blouses, footwear, sarees with stitched blouses, pre-stitched sarees, unstitched sarees with fall & pico, as well as customized and personalized products.
• Specific Return Terms: Refer to the product page for specific return terms for other items.
• Non-Refundable Charges: Petticoat, fall & pico and pre-draping charges are non-refundable.
• Return Conditions: Returns are only accepted for items that are damaged, defective, or significantly different from the online description.
• Approval: All returns are subject to approval.

How to Return a Product

• Reach out to us on WhatsApp at +91 9920012474 or email us at info@kalkifashion.com.
• Return shipments will be charged GBP 38 as a reverse pickup shipping charge. Return shipping and customs charges are non-refundable.

Shipping and Return Charges

• Customer Responsibility: You are responsible for the return shipping charges and selecting the courier services.

Refund Process

• Notification: Notify us with the tracking number over email once the product is shipped.
• Processing Time: Once the product is received and passes Quality Check, the refund will be initiated within 48 hours.
• Timeline: It takes 20-25 working days for the product to reach our warehouse in India after being dropped at our courier partner’s office. The refund will be processed post-Quality Check.

Return & Cancellation

• Returns: You can place return request within 15 days of delivery.
• Cancellations: Order cancellations are accepted within 24 hours of placing the order.

Alteration Services with KALKI Express

KALKI Express offers exclusive alteration services in the UK.

• Global Accessibility: Access our alteration services across the United Kingdom.
• Online Request: Initiate alterations by contacting us at +44 (20) 7193 0887.
• Efficient Process: Our CRM team will help you locate the nearest KALKI Express and guide you through the alteration process.
• Tailored Alteration: Personalized alterations ensure a perfect fit.
• Simplified Couriering: Courier your outfit to the designated KALKI Express Shop for hassle-free alterations.
• Professional Services: Trust our skilled professionals for high-quality alterations on various fabrics and styles.
• Timely Turnaround: Enjoy swift alterations with a reasonable timeframe.
• Cost Savings: Alterations within the UK save time and costs, avoiding the need to send your outfit back to India.
• Stay Updated: Receive updates throughout the alteration process, from request to delivery.